FAQ

How long does it take to process my order?

Most orders are processed within 1-2 business days (excluding weekends and holidays) after receiving purchase confirmation.

In case of high order demand, we will notify you of any delays and ship your order as soon as possible.

How long does it take for my order to arrive?

Shipping times may vary depending on destination. You will receive an estimate of delivery time when you make your purchase.

How much does shipping cost?

Shipping rates will be calculated and displayed at checkout.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number to track your package online.

Do you ship internationally?

Yes, we do ship internationally. Please note that import taxes, duties and fees are the customer's responsibility.

What should I do if I have problems with the shipment?

If you experience problems such as delays or damage to your package, please contact us at hello@bizzgenesis.com and we will help you resolve it.

What happens if I entered an incorrect address when placing my order?

It is important to verify that the address provided is correct. We are not responsible for orders sent to an incorrect address entered by the customer.

Can I change or cancel my order after purchasing?

If you need to modify or cancel your order, please contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

What is the deadline to request a refund?

Customers can request a refund within 3 days after receiving the product.

What conditions must be met to be eligible for a refund?

• The product must be returned in its original packaging.

• The product must not be used or damaged.

• Must be returned with original purchase receipt.

• The customer must obtain a return authorization before sending the product back.

Does the product have to be in special conditions to be accepted?

Yes, the product must be in resalable condition with no signs of use or wear. Additionally, all original accessories, manuals and components must be returned with the product.

Who is responsible for the shipping costs for a return?

Return shipping costs may be the responsibility of the customer unless the product is defective or was shipped incorrectly.

What proof of purchase is required for a refund?

In addition to the original receipt, you may be required to provide additional proof of purchase, such as an order number or invoice.

Can I return personalized or custom-made products?

Personalized or custom-made products are not eligible for return unless defective.

How should the product be sent back?

The product must be returned in its original packaging and in a protective box to avoid damage during shipping.

What happens if the product does not meet the return conditions?

If the product does not meet the return conditions, the operator reserves the right to refuse the return and refund.

Who pays for the shipping cost if the return is approved?

If the return is approved, the carrier will cover the shipping cost by providing a shipping label or refunding the additional shipping cost to the customer.

Can I request an exchange instead of a refund?

Yes, customers can request an exchange instead of a refund. Exchange requests will be processed and accepted or rejected as appropriate.

Should I contact the carrier before starting the return process?

 Yes, customers must contact the carrier before starting the refund and return process. They will be provided with a return number before they can send the product back.